Client Stories
Heard from Those
Who Have Settled
The accounts on this page come from clients who have worked with Seraphique in Kuching. We share them with care and gratitude.
Back to HomeCLIENTS SUPPORTED
YEARS IN KUCHING
AVERAGE RATING
WOULD RECOMMEND
Voices from Our Clients
What Clients Say
David Rajan
KUCHING VIA SINGAPORE
"Moving from Singapore to Kuching with a young family felt daunting. The neighbourhood guide Seraphique prepared for us was remarkably specific — our team member clearly understood that proximity to the international school and a good GP mattered more to us than restaurant recommendations."
JANUARY 2025 — NEIGHBOURHOOD GUIDE
Sophia Lim
KUCHING — TABUAN JAYA
"Reuben handled the entire furnishing project for our unfurnished unit. He was patient with our back-and-forth on the style direction and never pressured us toward any particular option. The final result was a home that genuinely reflected us — not a showroom."
FEBRUARY 2025 — FURNISHING PACKAGE
Ahmad Munir
KUCHING VIA KUALA LUMPUR
"The settling service gave me a much softer landing than I expected. When the air conditioning unit in the master bedroom needed attention in week two, Liana had a technician arranged the same day. That kind of responsiveness is what sets Seraphique apart."
DECEMBER 2024 — SETTLING SERVICE
Priya Thambi
KUCHING — PADUNGAN AREA
"I used both the neighbourhood guide and the furnishing package together. Natasha's team communicated clearly between the two services and nothing fell through the gaps. Three months in, my home is exactly what I had in mind — and my area feels familiar now."
NOVEMBER 2024 — COMBINED SERVICES
Jonathan Wong
KUCHING — STUTONG
"The thing I valued most was that nobody from Seraphique ever made me feel like a transaction. The check-ins felt genuine, and when I mentioned in passing that I was looking for a Mandarin-speaking GP, they had a referral within 48 hours. That level of attentiveness is memorable."
JANUARY 2025 — SETTLING SERVICE
Faridah Hashim
KUCHING VIA JOHOR BAHRU
"Relocating with elderly parents in tow meant I had very specific requirements for the neighbourhood — quiet streets, ground-floor access, and proximity to a specialist clinic. The profile Seraphique produced addressed each of these without my having to ask twice. Thoughtful work."
FEBRUARY 2025 — NEIGHBOURHOOD GUIDE
In More Detail
Case Studies
THE CHALLENGE
Family Relocation from KL
A family of four arriving from Kuala Lumpur needed to enrol two children in school, locate a familiar grocery chain, and understand the commute pattern to the Kuching waterfront office district — all within two weeks of their arrival date.
HOW WE HELPED
Neighbourhood Guide + Settling Service
Seraphique mapped two viable school options with enrolment contact details, identified grocery and halal food suppliers within the Tabuan Jaya area, and walked the family through three commute routes during a guided session. A follow-up visit in week two resolved a leaking tap and connected them with a regular housekeeper.
THE OUTCOME
Fully Settled in 3 Weeks
Both children enrolled in their preferred school within the first week. The family reported feeling genuinely comfortable in their new neighbourhood by week three — an outcome they described as far quicker than their previous relocation to Penang three years earlier.
TIMELINE: 3 WEEKS
THE CHALLENGE
An Unfurnished Luxury Unit
A returning Malaysian professional secured a large unfurnished unit in the Damai Laut area. With a demanding work schedule, he had neither the time nor the local contacts to source quality furniture across Kuching's dispersed supplier landscape.
HOW WE HELPED
Premium Furnishing Package
Reuben conducted one style consultation session, developed three mood board directions, and once the client selected a preference, managed all sourcing, delivery coordination, and styling across a three-week window. The client visited the property once during the process and once at completion.
THE OUTCOME
Move-Ready in 18 Days
The client moved into a fully furnished, styled home 18 days after the initial consultation. Total involvement required from him: two visits and three brief remote approvals. He has since referred two colleagues to the service.
TIMELINE: 18 DAYS
THE CHALLENGE
Elderly Parents Relocating
An adult child arranged relocation support on behalf of her elderly parents, who were moving to Kuching to be closer to family. Specific needs included step-free access, medical proximity, and a neighbourhood with a slower pace and good morning market access.
HOW WE HELPED
All Three Services Combined
Seraphique prepared a neighbourhood profile centred on medical and accessibility criteria, furnished the unit to accommodate mobility considerations, and provided a settling service that included accompanying the parents on initial outings to familiarise them with the morning market and local clinic.
THE OUTCOME
A Home Tailored to Their Needs
The parents settled with minimal disruption. The daughter noted that her parents were independently navigating their local area within two weeks — something she had not anticipated this early. The engagement was described as the most thoughtful service they had received in any relocation context.
TIMELINE: 4 WEEKS
Reach Out
We Would Be Glad to Hear from You
If you are considering a move to Kuching and would like to understand whether Seraphique can support your transition, we welcome a conversation at your convenience — without any pressure.
Contact Our TeamPHONE
+60 7-2628 7839OFFICE
127 Jalan Padungan, 93100 Kuching, Sarawak
HOURS
Mon–Fri 9:00 am–6:00 pm · Sat 10:00 am–2:00 pm