LEGAL DOCUMENT

Privacy Policy

Last Updated: 10 February 2025

1. Introduction

Seraphique is committed to respecting and protecting the personal information of all individuals who engage with our services or visit our website. This Privacy Policy explains what personal data we collect, how we use it, with whom we may share it, and what rights you hold in relation to your data.

This policy applies to all personal data collected through our website at serapil.sbs, our contact forms, and any direct communications with our team. By using our services or submitting your details through our website, you acknowledge that you have read this policy.

This policy is governed by the Personal Data Protection Act 2010 (PDPA) of Malaysia.

2. Data We Collect

We may collect the following categories of personal information:

• Identity data: Full name
• Contact data: Email address, telephone number
• Inquiry data: The content of messages submitted through our contact form
• Technical data: IP address, browser type, and basic analytics data collected through cookies (where consent is given)
• Communications data: Records of correspondence with our team

We do not collect sensitive personal data (such as financial account details or health information) through our website.

3. How We Collect Data

• Contact forms submitted on our website
• Direct email or telephone correspondence
• Cookies and analytics tools (only with your consent)
• In-person meetings or consultations

4. Purposes and Legal Basis for Processing

We process your personal data for the following purposes:

• Responding to enquiries: To reply to messages submitted through our contact form or sent directly to us (legal basis: consent, legitimate interest)
• Service delivery: To provide the services you have engaged us for (legal basis: performance of a contract)
• Improving our website: To understand how visitors use our site and improve the experience (legal basis: legitimate interest, with consent for analytics cookies)
• Legal compliance: To comply with obligations under Malaysian law (legal basis: legal obligation)

5. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes outlined above:

• Enquiry data not resulting in a service engagement: up to 12 months
• Client data from completed engagements: up to 5 years from the end of the engagement
• Analytics data: up to 24 months (where applicable)

6. Data Sharing

We do not sell, rent, or trade personal data. We may share information with:

• Third-party service providers engaged to support our operations (e.g., website hosting, email services), who are bound by confidentiality obligations
• Trusted local professionals (e.g., suppliers or tradespeople) only where required to deliver a service you have requested, and only with your awareness
• Regulatory or legal authorities where we are required to do so by law

7. Cookies

Our website uses cookies to support basic functionality and, where you consent, to collect analytics data about site usage. For full details, please read our Cookie Policy.

8. Data Security

We take reasonable technical and organisational measures to protect personal data against accidental loss, unauthorised access, or disclosure. These include secure data storage, restricted access controls, and regular reviews of our data handling practices.

In the event of a personal data breach that is likely to result in harm to you, we will notify you and the relevant authority in accordance with applicable law.

9. Your Rights Under Malaysian PDPA

Under the Personal Data Protection Act 2010, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct inaccurate or incomplete data
• Withdrawal of consent: Withdraw consent for processing where consent was the basis
• Limitation of processing: Request that we stop processing your data in certain circumstances

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

11. Children's Privacy

Our services are intended for adults (18 years and above). We do not knowingly collect personal data from minors. If you believe a minor has submitted information to us, please contact us and we will remove it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via a notice on our website. The "Last Updated" date at the top of this document will reflect the most recent revision.

13. Contact

For any questions about this policy or our data handling practices, please contact:

Seraphique — Data Privacy
127 Jalan Padungan, 93100 Kuching, Sarawak, Malaysia
Email: [email protected]